Privacy Policy

1. Introduction

Shiok Labs Pte. Ltd. ("Shiok Labs", "we", "us", "our"), operating from 30 Cecil Street, #25-04, Singapore 049712, is committed to protecting personal data of individuals who engage with our services and website.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).

2. Data We Collect

We collect personal data you voluntarily provide through our contact form, email enquiries, or during service engagements. This may include your name, email address, phone number, job title, organisation name, and the content of your message or engagement-related materials.

We also collect limited technical data automatically when you visit our website (IP address, browser type, pages viewed, session duration) for website performance purposes, not linked to individual identities.

3. How We Use Your Data

Contact form data is used to respond to enquiries and, where applicable, to scope and deliver consulting services. We do not use it for unsolicited marketing.

With your consent, we may send occasional updates relevant to AI integration in Singapore. You may withdraw consent at any time by writing to [email protected].

4. Legal Basis and Retention

We process personal data based on consent (marketing), contract performance (service delivery), and legitimate interests (analytics/security). Contact enquiry data is retained for up to 24 months. Engagement data is retained for up to 7 years for legal and financial compliance.

5. Data Sharing

We do not sell personal data. We may share data with trusted service providers (cloud hosting, email providers) under contractual data protection obligations. We use Google Analytics with IP anonymisation enabled. Disclosure to authorities may occur if required by Singapore law.

6. Data Protection

We implement appropriate technical and organisational measures including encrypted data transmission, access controls, and regular reviews. In case of a notifiable breach under the PDPA, we will notify the PDPC and affected individuals as required.

7. Cookies

Our website uses cookies for essential functionality, analytics, and optional preference storage. See our Cookie Policy for details and management options.

8. Your PDPA Rights

Under Singapore's PDPA, you have the right to request access to your personal data, request correction of inaccurate data, and withdraw consent. Contact our Data Protection Officer at [email protected] and we will respond within 10 business days.

Complaints may be lodged with the Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg.

9. Children's Privacy

Our services are directed at business professionals aged 18 and above. We do not knowingly collect personal data from minors. Contact [email protected] if you believe such data has been collected.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices. This policy applies only to data collected by Shiok Labs.

11. Policy Updates

We may update this policy periodically. Material changes will be communicated via a notice on our website. Continued use after such notice constitutes acceptance of the revised policy.