Terms & Conditions

1. Definitions

"Agreement" means these Terms and Conditions together with any engagement letter or service agreement signed by both parties. "Service" means AI consulting, assessment, training, and architecture services provided by Shiok Labs. "User" means any individual who accesses our website or engages our services. "We/Us/Our" refers to Shiok Labs Pte. Ltd., incorporated and operating from 30 Cecil Street, #25-04, Singapore 049712. "Content" means all materials, reports, deliverables, and documentation produced or published by us.

2. Acceptance of Terms

By accessing our website or engaging our services, you confirm that you are at least 18 years old, have the legal capacity to enter this Agreement, and agree to be bound by these Terms. If acting on behalf of an organisation, you represent that you have authority to bind that organisation.

If you do not agree to these Terms, please discontinue use of our website and do not engage our services.

3. Service Description

Shiok Labs provides AI consulting services in Singapore, including AI Maturity Assessments, AI Champions Development Programmes, and Custom AI Solution Architecture engagements. The specific scope, timeline, deliverables, and fees for each engagement are set out in a written engagement agreement confirmed before work begins.

We reserve the right to decline any engagement request. Our services are primarily delivered in Singapore, with regional engagements considered on a case-by-case basis.

4. User Responsibilities

Users agree not to use our website or services for any unlawful purpose, submit false or misleading information, attempt to gain unauthorised access to our systems or data, or infringe upon the intellectual property rights of Shiok Labs or any third party.

Clients engaging our consulting services agree to provide accurate and reasonably complete information required for service delivery, and to make relevant stakeholders available for interviews and reviews as described in the engagement scope.

5. Intellectual Property

All original content published on our website — including text, design elements, and branding — is the intellectual property of Shiok Labs and may not be reproduced, distributed, or modified without our prior written consent.

Deliverables produced during consulting engagements are governed by the intellectual property provisions in the relevant engagement agreement. Where no specific provisions apply, deliverables are licensed to the client for their own internal use. Underlying methodologies, frameworks, and tools developed by Shiok Labs remain our property.

6. Payment Terms

All fees are denominated in Singapore Dollars (SGD) unless otherwise agreed in writing. Standard payment terms require a deposit upon engagement commencement, with the balance due upon delivery of final deliverables. Specific terms are stated in each engagement letter.

Late payments may incur interest at 1.5% per month on overdue amounts. Invoice disputes must be raised in writing within 14 days of receipt. Refund eligibility is assessed individually and is not automatic upon cancellation after work has commenced.

7. Consulting-Specific Terms

Our consulting services are advisory in nature. While we apply professional care and judgment in all engagements, we do not warrant specific outcomes or results from implementing our recommendations. AI adoption results depend on factors outside our control including your organisation's internal readiness, the quality of information provided to us, technology choices made, and how recommendations are executed.

Scope changes requested after engagement commencement will be assessed individually. Where accepted, revised timelines and fees will be communicated in writing before additional work proceeds.

8. Disclaimers

Our website and its content are provided "as is" without warranty of any kind. We make no representations regarding the completeness, accuracy, or fitness for a particular purpose of website content. Nothing published on our website constitutes legal, financial, technical, or regulatory advice.

We are not liable for any decisions made based solely on website content without the benefit of a formal consulting engagement.

9. Limitation of Liability

To the maximum extent permitted by Singapore law, Shiok Labs' total liability arising from any single engagement shall not exceed the total fees paid for that service. We are not liable for indirect, consequential, incidental, or special damages, including lost profits, loss of data, or business interruption, however caused.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

10. Indemnification

You agree to indemnify and hold harmless Shiok Labs, its officers, employees, and affiliates from any claims, losses, damages, liabilities, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of our services, or your violation of any applicable laws or the rights of a third party.

11. Termination

Either party may terminate an engagement by providing written notice as specified in the engagement letter. Where no specific notice period applies, 14 days written notice is standard. Upon termination, payment is due for all work completed and expenses incurred up to the termination date.

We may restrict website access for users who breach these Terms. Provisions relating to intellectual property, payment obligations, confidentiality, and limitation of liability survive any termination.

12. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Singapore. Any dispute arising from these Terms or from our services should first be addressed through informal resolution by contacting us at [email protected].

If a dispute is not resolved informally within 30 days of written notice, it shall be subject to the exclusive jurisdiction of the courts of Singapore. Both parties agree to participate in good-faith mediation before initiating formal legal proceedings.

13. General Provisions

These Terms, together with any engagement agreement, constitute the entire agreement between you and Shiok Labs regarding use of our website and services. If any provision is found unenforceable by a court of competent jurisdiction, the remaining provisions continue in full effect.

Failure to enforce any right under these Terms does not constitute a waiver of that right. These Terms may be updated periodically, with changes effective upon posting. Continued use of our website or services after an update constitutes acceptance of the revised Terms.